Why Paramount?

At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you're renting or letting a property. We are a multi award-winning independent estate agency in West Hampstead providing services across the whole of London.

Get in touch today to see how we can make a difference.

Awards

Providing exceptional service is at the heart of what we do and we constantly strive to deliver the best results for our customers and our clients.

We are proud winners of multiple awards, some judged by industry leaders and others voted for by the public. They highlight our team's hard work and celebrate our commitment to delivering excellent service.

London Estate agency of the year 2016
Property Management Lettings agency of the year 2016
London Lettings agency of the year 2016

Legal

The information contained in this website is for general information purposes only. The information is provided by Paramount Properties, and while we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Estate Agents - Paramount Properties - Terms of Website Use

This page (together with the documents referred to on it) sets out the terms on which you may use our website www.paramount-properties.co.uk (the, this or our "Site") whether as a visitor or registered user. Use of our Site includes accessing, browsing and/or registering to use our Site.

Please read these terms of use carefully before you start to use our Site, as they will apply to your use of our Site. By using our Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, please refrain from using our Site.

INFORMATION ABOUT US

Our Site is operated by Paramount Properties 2000 Limited ("we" or "us"). Our main trading address is 150 West End Lane, West Hampstead, London NW6 1SG. 
We are registered in England and Wales under company number 04039805 and have our registered office at 150 West End Lane, London, NW6 1SD. Our VAT number is 627 0652 47.

OTHER APPLICABLE TERMS

These terms of use refer to the following additional terms, which also apply to your use of our Site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. 
  • Our Cookie Policy, which sets out information about the cookies on our Site.

ACCESS AND UPDATES TO OUR SITE

You may only use our Site for lawful purposes. You are responsible for making all arrangements you need in order to access to our Site.  You are also responsible for ensuring that anyone who accesses our Site through your internet connection is aware of these terms and that they comply with them. 

Access to our Site is permitted on a temporary basis. 

We aim to update our Site regularly, and may change the content (including information relating to properties) at any time. We use reasonable endeavours to ensure our Site is available. However, if the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.

We will not be liable if for any reason our Site is unavailable at any time or for any period.
From time to time we may restrict access to some parts of our Site, or our entire Site, to users who have registered with us. You can register here.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

INTELLECTUAL PROPERTY RIGHTS – PROHIBITION ON REPRODUCING OR COPYING CONTENT FROM THIS SITE

You do not have any intellectual property rights in our Site or in the material shown on it. All such rights belong to us or the relevant third parties.  The Site and all material on it are protected by copyright laws and treaties around the world. 

You must not copy or reproduce any of the content or material shown on our Site nor use it for any purpose other than in connection with the purchase of a property shown on the Site. For such purpose only, you may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site. 
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.

NO RELIANCE ON INFORMATION POSTED

Whilst reasonable care is taken to ensure that information that we have posted on the Site is accurate, we cannot guarantee its accuracy.  
 
Commentary and other materials posted on our Site are not intended to amount to advice on which reliance should be placed.   We therefore do not accept any liability or responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents. 
Please also note that we have no liability or responsibility for comments posted by other users on our Site.

MODERATION AND WHEN COMMENTS MAY APPEAR ON OUR SITE

We do reserve the right to moderate any Comments we receive but we are not obliged to do so.

Where we moderate Comments, we are under no obligation to you or any other person to oversee or monitor the content of any comments we receive and we may stop moderating the Comments at any time. 

We have no obligation to include any Comments on the Site and may, in our discretion, decide not to include any Comment from you or anyone else on the Site.  We cannot guarantee how quickly any Comments will be posted on the Site.

We may remove any Comments from our Site at any time without giving any notice or reason.

ACCEPTABLE USE POLICY

All Comments must comply with the standards in this Acceptable Use Policy. 

A Comment must:

  • be accurate (where it states facts);
  • be genuinely held (where it states opinions);
  • comply with all applicable law and regulation;
  • be relevant.

A Comment must not:

  • be defamatory of any person;
  • be obscene, offensive, hateful or inflammatory;
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • disclose the name, address, telephone, mobile or fax number, email address or any other personal data in respect of any individual;
  • infringe any copyright, database right or trade mark of any person;
  • breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • be likely to harass, upset, embarrass, alarm or annoy any other person;
  • impersonate any person, or misrepresent your identity or affiliation with any person;
  • give the impression that it emanates from any person/company or business if this is not the case;
  • advocate, promote, incite any third party to commit, or assist any unlawful or criminal act;
  • contain any advertising or promote any services or web links to other sites.

WHAT HAPPENS IF YOU BREACH OUR ACCEPTABLE USE POLICY 

When we consider that a breach of the Acceptable Use Policy has occurred, we may at our discretion take such action as we deem appropriate. Failure to comply with the Acceptable Use Policy constitutes a breach of the terms of use on which you are permitted to use our Site and upload Comments, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to make Comments;
  • immediately, temporary or permanent removal of any Comment already posted on our Site;
  • legal proceedings against you for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • further legal action against you;
  • disclosure of such information to law enforcement authorities as we reasonably consider is necessary or as required by law.

We may also take any other action we think is appropriate if you breach our Acceptable Use Policy.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our Privacy Policy. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate. 

LINKING TO OUR SITE

You may not link to our home page or any other part of our Site without our prior written consent.

LINKS FROM OUR SITE AND THIRD PARTY RESOURCES AVAILABLE FROM OUR SITE

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  Where you use any third party resources;

  • that use will be subject to the third party's terms of use, rules and policies; and
  • you are responsible for complying with that third party's terms of use, rules and policies. 

JURISDICTION AND APPLICABLE LAW

These terms of use, its subject matter, its formation and any non-contractual disputes or claims are governed by English law. You and we both agree to the exclusive jurisdiction of the courts of England and Wales.  

CHANGES TO THESE TERMS OF USE

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our Site.

CONTACT US

If you need to contact us or have any concerns about material which appears on our Site please contact us by email at sales@paramountproperties.co.uk, or phone us on 0207 372 0202.

Thank you for visiting our Site.

Paramount Properties - Estate & Letting Agents Privacy Policy

In this policy, references to "we" or "us" are to Paramount Properties Residential 2000 Limited, Estate and letting agents of 150 West End Land, West Hampstead, London NW6 1SG. We are also the data controller for the purposes of the Data Protection Act 1998 (the Act). 

This policy (together with our terms of use and cookie policy and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

INFORMATION WE COLLECT FROM YOU

When you register with our website www.paramount-properties.co.uk (our "Site") and/or visit our Site we may collect, process and keep a record of the following information about you: 

  • Information that you provide to us via our Site, by telephone, in writing or otherwise. This includes information provided at the time of registering to use our Site, subscribing to our services, requesting further services, requesting details of properties and submitting comments to our Site.
  • Details of any searches that you save. 
  • If you contact us, we may keep a record of that communication.
  • Details of your visits to our Site (including, but not limited to, traffic data and location data) and the details of properties and resources that you access.

USE OF COOKIES

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. We use them to recognise you and simplify your access to our Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.

Please note that our advertisers may also use cookies, over which we have no control.

For further information about how we use cookies please see our cookie policy.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.


USES MADE OF THE INFORMATION

We may use information held about you in the following ways:

  • To ensure that content from our Site is presented in the most effective manner for you and for your computer. 
  • To provide you with:
  • details of properties
  • information about our promotions and offers
  • newsletters
  • information about products or services; and
  • other news and information that you request from us, or that we consider may be of interest to you, by email or other means. 
  • to moderate and upload any comment you submit to our Site. 
  • to carry out our obligations arising from any contracts entered into between you and us.
  • to notify you about changes to our services by email or other means.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties:

  • who provide us with services, where we need to in order to provide you with any  information, details or newsletter, to respond to any enquiry you make, to provide you with any property details or to post any comment on our Site. For example, we may need to disclose your personal information to our PR advisers;
  • where we consider that we need to in order to comply with any law or regulation, where we suspect that any criminal offence may have been committed, to protect our rights, property or safety or that of others and in any circumstances where we consider that we are permitted to do so by law or regulation; 

LINKS TO OTHER WEBSITES AND USE OF THIRD PARTY RESOURCES 

Our Site may, from time to time, contain links to and from other websites and access to resources provided by third parties. If you follow a link to any of these websites or use any third party resources, please note that these websites and resources are operated by third parties.  We do not accept any responsibility or liability for any data you submit to such websites or using such third party resources. Please check that such websites and resources have an appropriate privacy policy before you submit any personal data to those websites or use those resources.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page.   Please make sure that you check it regularly even if you have previously visited our Site.  

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Paramount Properties - Estate & Letting Agents 150 West End Lane, West Hampstead, London, NW6 1SD or email us at sales@paramountproperties.co.uk.

What are Cookies?

Cookies are small files that are stored on your computer to enhance your experience on our website. Please see cookies used by this website below along with their purpose.

For more information on cookies you can visit www.aboutcookies.org

Cookies used by this website

Cookie Purpose Persistent or Session
__utm* family Tracking cookies set by Google Analytics collecting only anonymous data to help improve this site's performance Persistent - expires after 6 months
PHPSESSID Temporarily creates a unique id used to hold your search criteria and other site criteria please note this cookie is not persistent and is removed when your browser is closed. Session ( Not persistent )

Cookies used by Facebook

Cookie Purpose Persistent or Session
c_user Used for Facebook like Persistent - expires after 1 month
datr Used for Facebook like Persistent - expires after 2 years
lu Used for Facebook like Persistent - expires after 2 years
x* family Used for Facebook like Persistent - expires after 1 month
The Facebook cookies are 3rd party cookies, these cookies are controlled and updated by Facebook.com. We therefore have no control over any changes that may occur to the Facebook cookies. For more information on these cookies please visit Facebook Help Center.

Cookies used by Twitter

Cookie Purpose Persistent or Session
__ut* family Used for Twitter Persistent - expires after 2 years
guest_id Used for Twitter Persistent - expires after 2 years
k Used for Twitter Persistent - expires after 2 years
twll Used for Twitter Persistent - expires after 10 years
js Used for Twitter Persistent - expires after 2 years
The Twitter cookies are 3rd party cookies, these cookies are controlled and updated by Twitter.com. We therefore have no control over any changes that may occur to the Twitter cookies. For more information on these cookies please visit Twitter Privacy Policy.

Estate Agents Complaints: Complaining About Estate & Letting Agents

In a recent survey, complaints about estate agents were shown to be on the rise. Paramount Properties welcome all feedback and we endeavour to deal with all problems and complaints in an open and transparent manner.

Paramount Properties are Members of the Association of Residential Lettings Agents and the National Association of Estate Agents.

Please follow the links for advice on how to check out an estate agent and the ARLA advice for landlords and tenants. Also please read our own estate agency reviews & testimonials.

Most popular complaints against estate & letting agents in the UK

77% did not find the estate agent they used helpful in finding a property within budget

69% did not feel their estate agent was professional or good value for money

House hunters spent, on average, almost an hour and a half phoning estate agents to arrange viewings and chase feedback

One in 10 claimed their estate agent delayed the buying and selling process unnecessarily by not returning their calls or messages, despite the urgency

Almost one in 10 felt the estate agent pressured them to stretch their budget in order the purchase the property they required

Paramount Properties Complaints Procedure

Paramount Properties adopts an open attitude to complaints from customers whether they are from the General Public, Tenants, Landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.

Who ever takes the complaint completes a "Notes on complaints" form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.

If a verbal complaint can't be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.

Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.

A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.

If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.

Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.

This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.

 

For full Terms & Conditions, please contact sales@paramount-properties.co.uk.

 

 

For full Terms & Conditions, please contact lettings@paramount-properties.co.uk.