We're thrilled and humbled to be taking home multiple wins from this year's Best Estate Agent Guide Awards, put on by Property Academy with their principle partner, Rightmove. The reason these awards are such a big deal is they are thorough, non-biased, and they're based on your experience. An agent can't buy or otherwise manoeuvre their way in. The only way to win this award is to genuinely be good at what you do.
How it works is the Property Academy does in in-depth assessment of every single lettings and sales agency across the UK - that's roughly 25,00 branches! They perform their assessment in a mystery shop format, so the agent never knows when they're being evaluated.
An agent is marked based on what matters most to our customers, namely our marketing, service, and the results we achieve for you. Our website also undergoes a 36-point assessment by a specialist web company. This whole process takes about 6 months to complete.
At the end of the assessment, agencies that have scored in the top 5% receive a gold award with a rating of "exceptional" and have the chance to attend an event with some inspirational figures. This year's keynote speaker was Stephen M. R. Covey, an authority on trust (and son of the author of the book "The 7 Habits of Highly Effective People").
At this event the top agents are further ranked to determine the absolute best in their categories, and best overall in the country (make sure to read to the end to see how we did!)
This year we were proud that both our Lettings and Sales teams to made it into the top 5% of agencies. We even had the chance to meet the amazing double Olympic gold medal-winning swimmer Tom Dean and 17x Paralympian Sarah Storey at the awards!
In addition to ranking in the top 5% in the country, our Lettings team was very pleased to win our category award for Best Single Lettings branch across the UK!
However the biggest excitement of the night for us, one that had our whole team cheering on our feet, was winning the Overall Best Lettings award!
What this means to us is we're on the right track in how we serve you. Without you, none of this means anything. At the end of the day, it all comes down to whether you've had a great experience with us.
And the only way we've known, and continue to learn about, where to improve is your continued feedback. So we want to thank you from the bottom of our hearts for helping us get here. These awards are dedicated to you.