Reviews

We're proud to have a near perfect 5-star rating on Google with nearly 800 reviews (and counting)! But enough from us - what you want is some honest feedback from people just like you. How do we stack up against other agents? Don't just take our word for it - check out our Google reviews and customer feedback!

Google Reviews

My agents have been very helpful and approachable throughout the whole process with demonstration of high efficacy. They are highly professional in assisting me to rent the right property.

From the very first moment requesting to view the flat, Paramount were exceptional, giving us clear advice at every step of the process. They responded quickly to every question and email, and were always happy to help. In particular, Paramount also provided a range of quotes for bills and costs regarding utilities, tv and broadband, which was incredibly useful. I would highly recommend anyone looking to rent a flat to use Paramount.

We have been renting a flat through Paramount for two years. We had a few issues with the flat, but mostly due to the owner. The agency has tried hard to solve the problems we had with water leaks or security. They do not answer very promptly and it would be good if they could be a bit more responsive. Overall, renting in London is an awful experience, but Paramount works quite hard to provide a decent service.

Just completed on my flat sale & want to thank Lionel for all his help & support. He was great to deal with from start to finish & helped make a stressful process as smooth as possible. He certainly went the extra mile to make sure things kept moving, greatly appreciated -especially in these challenging times. I also appreciated Roberts patience & lack of pushiness while I took my time deciding to take the plunge & move after 20+ years. The best company in West Hampstead to deal with & would certainly use again & recommend to others.

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Customer Feedback

Ollie has been super efficient. He responded to my queries very quickly, even as we are in different time zones since I am an overseas Landlord. He is proactive and knowledgeable of the property market and hence, he was able to advise me suitably. He has made my transition from my previous Management company that I was using over to Paramount Properties seamlessly. Ollie has made the process so easy for me. Best part is, Ollie has a wonderful demeanour, is very friendly and he possesses a great attitude and it is a real pleasure to work with him ! Thumbs up indeed !!

Thanks to Lionel I am living in my dream home! I am so thankful for the care and consideration in taking me through the process and navigating my property search- he went over and beyond! With huge thanks to Lionel and the fantastic service from Paramount.

Paramount have far outperformed on my expectations. Genuinely caring approach, kind and efficient. For the first time in 9 years of renting, I felt like I was a respected ‘customer’, rather than ‘another number’. The London market in particular is full of agencies that don’t care - Paramount sets itself apart by doing so, and by making the process of moving homes feel special, which is what it should be! Thanks Madlen and Dexter for all your help, and especially during these difficult and uncertain times!

Big thanks to the Paramount team and especially Spencer for excellent work on our property. The refurbishment and marketing was done very smoothly. Competent, reliable and responsive, leaving no loose ends. I’m a happy landlord!

I am the owner of a large family property in West Hampstead. Last year I embarked on a major refurbishment project to transform into a modern executive family home, with the intent of letting it on completion of the renovations. I approached Paramount Lettings as a local agent for their input regarding the local market and their expertise on renovations in general. All the staff and especially their MD Spencer Lawrence have been absolutely instrumental in providing advice on client expectations, local market and achievable rent. In all my dealings with letting agents over the past 30 years, Spencer's professionalism and enthusiasm are in a league of their own. Thanks to Spencer's hard work a great tenant was found many weeks before completion and we achieved the target rent despite adverse market conditions due to Covid-19. I would have no hesitation to recommend Paramount Letting's services to any landlord in the local area. Norman, September 2020

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