Reviews

Why do so many people like you recommend us? Read our reviews and testimonials to see for yourself!

Google Reviews

I started renting out my flat at the start of Sep 21, with a popular high street estate agents signed up to manage it. I had problems with that team from day 1. Within a month, I was so stressed that I needed to sack them and find new agents - mid tenancy! I looked around, and contacted a couple of agents with good Google reviews. I found Paramount to be the most responsive and to the point. I chose them after an initial discussion, and I'm really glad that I did. So far, I have worked specifically with Tash and Mehun, and I have been really impressed with their professionalism, and what to me is a genuine caring for the work and the people they deal with. They have even visited the property already, and sent me a video of their visit - so even if I'm not there during the visit, I can see what they have seen on video. There has only been one problem for them to deal with so far - a hot water failure which was later found to be due to air pockets in the immersion heating system. I was really happy with how they handled this situation. First, before incurring costs, they did some trouble-shooting with the tenants to make sure it's not just some settings placed incorrectly. When that didn't work, they asked my clearance to send in a plumber, which they did immediately after I agreed. Within about 2 days, the problem was solved, and my bill was £100 including VAT. My tenants love them too. There's a whatsapp group between the tenants and the designated manager (I'm not in that group but I've heard about it). This keeps them in touch and they can deal with things as they occur. I'm keeping fingers crossed for no further issues, but I don't feel worried that Tash or Paramount Properties will let me down. I hope this review is helpful for someone out there trying to decide between agents.

Jamie helped me buy my first property in London and the overall experience could not have been better. Since viewing stage Paramount takes the bad rep out of real estate agents. The team at Paramount is professional, personable, genuinely caring and interested in the buyers needs as a human (not as a bag of money like other real estate agents do). They spent countless hours on the phone answering my silly first time buyers questions and everything went smoothly and quick! I really want to thank Jamie who looked after the whole transaction and kept me informed every step of the way! Thanks Paramount!!

We had a good experience overall with Jamie and Robert, but where they really came into their own was after the offer was accepted. Jamie was really tenacious and on top of the process, keeping on top of both solicitors and managing mine and the buyers expectations so there were no nasty surprises.

Paramount have been fantastic in helping us find our new flat. After such awful experiences with other letting agents, we could not be happier with how this has turned out. So efficient and helpful. Thank you all!

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Customer Feedback

Ollie has been super efficient. He responded to my queries very quickly, even as we are in different time zones since I am an overseas Landlord. He is proactive and knowledgeable of the property market and hence, he was able to advise me suitably. He has made my transition from my previous Management company that I was using over to Paramount Properties seamlessly. Ollie has made the process so easy for me. Best part is, Ollie has a wonderful demeanour, is very friendly and he possesses a great attitude and it is a real pleasure to work with him ! Thumbs up indeed !!

Thanks to Lionel I am living in my dream home! I am so thankful for the care and consideration in taking me through the process and navigating my property search- he went over and beyond! With huge thanks to Lionel and the fantastic service from Paramount.

Paramount have far outperformed on my expectations. Genuinely caring approach, kind and efficient. For the first time in 9 years of renting, I felt like I was a respected ‘customer’, rather than ‘another number’. The London market in particular is full of agencies that don’t care - Paramount sets itself apart by doing so, and by making the process of moving homes feel special, which is what it should be! Thanks Madlen and Dexter for all your help, and especially during these difficult and uncertain times!

I am the owner of a large family property in West Hampstead. Last year I embarked on a major refurbishment project to transform into a modern executive family home, with the intent of letting it on completion of the renovations. I approached Paramount Lettings as a local agent for their input regarding the local market and their expertise on renovations in general. All the staff and especially their MD Spencer Lawrence have been absolutely instrumental in providing advice on client expectations, local market and achievable rent. In all my dealings with letting agents over the past 30 years, Spencer's professionalism and enthusiasm are in a league of their own. Thanks to Spencer's hard work a great tenant was found many weeks before completion and we achieved the target rent despite adverse market conditions due to Covid-19. I would have no hesitation to recommend Paramount Letting's services to any landlord in the local area. Norman, September 2020

Big thanks to the Paramount team and especially Spencer for excellent work on our property. The refurbishment and marketing was done very smoothly. Competent, reliable and responsive, leaving no loose ends. I’m a happy landlord!

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