Legal

Estate Agents - Paramount Properties - Terms of Website Use

This page (together with the documents referred to on it) sets out the terms on which you may use our website www.paramount-properties.co.uk (the, this or our "Site") whether as a visitor or registered user. Use of our Site includes accessing, browsing and/or registering to use our Site.

Please read these terms of use carefully before you start to use our Site, as they will apply to your use of our Site. By using our Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, please refrain from using our Site.

INFORMATION ABOUT US

Our Site is operated by Paramount Residential 2000 Limited ("we" or "us"). Our main trading address is 150 West End Lane, West Hampstead, London NW6 1SG. 
We are registered in England and Wales under company number 04039805 and have our registered office at 150 West End Lane, London, NW6 1SD. Our VAT number is 627 0652 47.

OTHER APPLICABLE TERMS

These terms of use refer to the following additional terms, which also apply to your use of our Site:

• Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. 
• Our Cookie Policy, which sets out information about the cookies on our Site.

ACCESS AND UPDATES TO OUR SITE

You may only use our Site for lawful purposes. You are responsible for making all arrangements you need in order to access to our Site.  You are also responsible for ensuring that anyone who accesses our Site through your internet connection is aware of these terms and that they comply with them. 

Access to our Site is permitted on a temporary basis. 

We aim to update our Site regularly, and may change the content (including information relating to properties) at any time. We use reasonable endeavours to ensure our Site is available. However, if the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.

We will not be liable if for any reason our Site is unavailable at any time or for any period.
From time to time we may restrict access to some parts of our Site, or our entire Site, to users who have registered with us. You can register here.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

INTELLECTUAL PROPERTY RIGHTS – PROHIBITION ON REPRODUCING OR COPYING CONTENT FROM THIS SITE

You do not have any intellectual property rights in our Site or in the material shown on it. All such rights belong to us or the relevant third parties.  The Site and all material on it are protected by copyright laws and treaties around the world. 

You must not copy or reproduce any of the content or material shown on our Site nor use it for any purpose other than in connection with the purchase of a property shown on the Site. For such purpose only, you may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site. 
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.

NO RELIANCE ON INFORMATION POSTED

Whilst reasonable care is taken to ensure that information that we have posted on the Site is accurate, we cannot guarantee its accuracy.  
 
Commentary and other materials posted on our Site are not intended to amount to advice on which reliance should be placed.   We therefore do not accept any liability or responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents. 
Please also note that we have no liability or responsibility for comments posted by other users on our Site.

MODERATION AND WHEN COMMENTS MAY APPEAR ON OUR SITE

We do reserve the right to moderate any Comments we receive but we are not obliged to do so.

Where we moderate Comments, we are under no obligation to you or any other person to oversee or monitor the content of any comments we receive and we may stop moderating the Comments at any time. 

We have no obligation to include any Comments on the Site and may, in our discretion, decide not to include any Comment from you or anyone else on the Site.  We cannot guarantee how quickly any Comments will be posted on the Site.

We may remove any Comments from our Site at any time without giving any notice or reason.

ACCEPTABLE USE POLICY

All Comments must comply with the standards in this Acceptable Use Policy. 

A Comment must:

• be accurate (where it states facts);
• be genuinely held (where it states opinions);
• comply with all applicable law and regulation;
• be relevant.

A Comment must not:

• be defamatory of any person;
• be obscene, offensive, hateful or inflammatory;
• promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• disclose the name, address, telephone, mobile or fax number, email address or any other personal data in respect of any individual;
• infringe any copyright, database right or trade mark of any person;
• breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
• be likely to harass, upset, embarrass, alarm or annoy any other person;
• impersonate any person, or misrepresent your identity or affiliation with any person;
• give the impression that it emanates from any person/company or business if this is not the case;
• advocate, promote, incite any third party to commit, or assist any unlawful or criminal act;
• contain any advertising or promote any services or web links to other sites.

WHAT HAPPENS IF YOU BREACH OUR ACCEPTABLE USE POLICY 

When we consider that a breach of the Acceptable Use Policy has occurred, we may at our discretion take such action as we deem appropriate. Failure to comply with the Acceptable Use Policy constitutes a breach of the terms of use on which you are permitted to use our Site and upload Comments, and may result in our taking all or any of the following actions:

• immediate, temporary or permanent withdrawal of your right to make Comments;
• immediately, temporary or permanent removal of any Comment already posted on our Site;
• legal proceedings against you for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
• further legal action against you;
• disclosure of such information to law enforcement authorities as we reasonably consider is necessary or as required by law.

We may also take any other action we think is appropriate if you breach our Acceptable Use Policy.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our Privacy Policy. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate. 

LINKING TO OUR SITE

You may not link to our home page or any other part of our Site without our prior written consent.

LINKS FROM OUR SITE AND THIRD PARTY RESOURCES AVAILABLE FROM OUR SITE

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  Where you use any third party resources;

• that use will be subject to the third party's terms of use, rules and policies; and
• you are responsible for complying with that third party's terms of use, rules and policies. 

JURISDICTION AND APPLICABLE LAW

These terms of use, its subject matter, its formation and any non-contractual disputes or claims are governed by English law. You and we both agree to the exclusive jurisdiction of the courts of England and Wales.  

CHANGES TO THESE TERMS OF USE

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our Site.

CONTACT US

If you need to contact us or have any concerns about material which appears on our Site please contact us by email at sales@paramountproperties.co.uk, or phone us on 0207 372 0202.

Thank you for visiting our Site.

Privacy Policy

At Paramount, we are committed to respecting and protecting your privacy.

This Privacy Policy explains when and why we collect personal information about our website visitors, customers and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to Paramount or use our website www.paramount-properties.co.uk. For questions relating to this Privacy Policy, please contact us at reagan@paramount-properties.co.uk or Paramount, 150 West End Lane, West Hampstead, London, NW6 1SD.

About Paramount

Paramount is a trading name of Paramount Lettings Limited, Paramount Residential 200 Ltd & Paramount Maintenance London Limited whose registered office is 150 West End Lane, West Hampstead, London, NW6 1SD.

How do we collect personal information about you?

We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit one of our branches, for example when you:

• Enquire about specific properties for sale or for rent
• Ask us to value your property
• Register for our email newsletters
• Participate in one of our surveys
• Interact with us on our social media sites

We also obtain personal information relating to you using automated technical means when you visit our website.

What type of personal information is collected?

The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us.

The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.

How long do we retain your personal information?

We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract, you hold with us.

We will retain all data pertaining to the letting or sale of a property, or pertaining to a tenancy for a minimum period of 12 months following the transaction date or the end of the tenancy and for a maximum period of 72 months following the transaction date or the end of the tenancy.

In some cases, it is not possible for us to specify in advance the periods for which we will retain your personal information. In such cases, we will determine the period of retention based on the following criteria:

• Where the information pertains to financial aspects of a property, statements, tax returns etc
• Where the information is required to be kept on file by law or has been involved in legal action

How do we use your personal information?

We may use the information that you directly provide to us in the following ways

• We may use your name, address and contact details for the purpose of carrying out our obligations arising from any contracts entered into by you and Paramount, such as providing you with products and services you have requested, visiting and arranging viewings of your property. Our legal basis for this use is that it is necessary for the performance of a contract to which you are party.
• We may use your name, email address and postal address to provide you with information, you have requested from us, respond to enquiries or requests from you, communicate with you in relation to those enquiries or requests and arranging visits to your property by our staff. Our legal basis for this use is our legitimate interests, namely carrying out activities in the course of Paramounts business in response to customer enquiries or requests.
• We may use your name, email address and postal address to provide you with information regarding similar goods and services to those you have already enquired about or purchased. Our legal basis for this use is our legitimate interests, [namely the ongoing marketing of our goods and services to individuals with whom we have an existing relationship in connection with our goods and services and/or who have expressed an interest in those goods and services
• Where you have entered into a contract with us or we have provided you with services, we may use your name, email address, postal address or phone number to ask for your feedback about the services we have provided to you. Our legal basis for this use is our legitimate interests, namely evaluating and where necessary improving the quality of our service provision with a view to promoting the success of our business and positive customer relationships.
• Where you are a party to an existing contract with us or regularly enter into contracts with us for our goods and services, we may use your name, email address, postal address or phone number to notify you of changes to the terms and conditions of our services. Our legal basis for this use is our legitimate interests, namely [the administration and management of our business contracts and relationships.

We may use your name, email address and postal address to send you marketing communications if you have chosen to receive these. These may include information about properties for rent or for sale, the current property market, promotions or offers. Our legal basis for this use is consent.

We may use the information that we automatically collect using technical means through our website to:

• Administer our site and for troubleshooting, testing, research and statistical purposes. We use Google Analytics, a third party website monitoring tool. For more information, see our Cookie Policy. Our legal basis for this is our legitimate interests, namely monitoring the use of our software and IT systems, improving our website
• Measure or understand the effectiveness of our own advertising activity. Our legal basis for this use is our legitimate interests, namely improving the relevancy of our advertising

This automated collection of information may involve the use of cookies. Please see our Cookies Policy for further detail about these https://www.paramount-properties.co.uk/pages/legal#main.

We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us). We may make use of additional information about you when it is available from external sources to help us do this effectively. These sources include from referencing services and land registration.

We may also use any of your personal information that we collect from you directly and additional information about you from external sources where necessary to detect and reduce fraud and credit risk. These sources include referencing reports from our chosen referencing company, namely Goodlord and Legal4Landlords. Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.

Who has access to information?

We will not sell or rent your information to third parties. We may pass your information to third party service providers, including but not limited to:

• Business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you. These are Prime Networks, Reapit, LDN Inventories, JustMoveIn, MoneyPenny, BriefYourMarket, Van Mildert, Touchright, Vaboo, and third-party contractors required to carry out maintenance and repair works at properties.

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries [set out here {insert link to list of company}] insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to our insurers and /or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.

In this section, we have summarised the rights that you have under data protection law. Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

You have the right:

• To object to us processing your personal information for marketing purposes. If you object, we will stop processing your personal information for this purpose. When we collect your data, you can choose whether or not you wish to receive marketing communications from us. If you wish to stop receiving marketing communications, you can opt out at any time by clicking the unsubscribe link at the bottom of one of our emails.
• To access the information we hold about you and certain information about our processing of it and your rights in relation to it.
• In certain circumstances, to obtain erasure of the personal information we hold about you, subject to certain exceptions.
• To rectification of the information we hold about you.
• In certain circumstances, to restrict our processing of your personal information or object to us processing it If you object, we will stop processing your personal information unless certain exceptions apply.
• Where our legal basis for processing your personal information is your consent or the performance of a contract and we process it by automated means, to be provided with the personal information we hold about you in structured, commonly used and machine-readable format and to transmit the information to another controller.
• To not be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly affecting you, subject to certain exceptions.
• Where our processing of your personal information is based on your consent, to withdraw that consent at any time. If you withdraw your consent, we will stop the relevant processing, but it will not affect the lawfulness of our processing before the withdrawal.

To exercise any of these rights, email us at reagan@paramount-properties.co.uk or write to us at 150 West End Lane, West Hampstead, London, NW6 1SD. In addition, you can exercise your right to object to direct marketing at any time by clicking the unsubscribe link at the bottom of one of our emails.

If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioners Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.

Security precautions in place to protect your information

We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason, we cannot guarantee the security of data sent between us over the internet.

Use of Cookies

Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.

Cookies allow us to provide important site functionality so you don't have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.

It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookies Policy https://www.paramount-properties.co.uk/pages/legal#main.

Links to other websites

Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information. If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 25th May 2018. If we change our Privacy Policy we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.

Further information

You can obtain further information about data protection laws by visiting the Information Commissioner's Office website at www.ico.org.uk.

Cookies Policy

Cookies are small text files that are placed on to your computer by websites that you visit. They are used to make websites work, to improve efficiency of websites, to improve the user’s experience and to provide usage information on websites. This information should make your website visits more productive by storing and using information on your website preferences and habits.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

The settings on your web browser can usually allow you to choose whether or not to accept cookies. Most web browser software is initially set up to accept them.

We may offer cookies to you and you should ensure that your web browser is set up to not accept cookies if you do not wish to receive them. Please note that if you disable cookies, some services or website functionality may not be available. For further information about cookies and how to disable them please go to www.aboutcookies.org.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

By continuing to use this site, you are accepting our use of the cookies described below that make advertising and communications more relevant to you and your interests, and further help us to improve the site.

We use the following cookies:

Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, and to use online forms.

Analytical cookies. These are persistent cookies that allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Marketing cookies. These are persistent cookies that are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. These cookies also record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, the advertising displayed on it and communications sent more relevant to your interests. 

In the event you wish to make a complaint regarding the letting, management or maintenance service - then in the first instance please direct your complaint to:

Reagan Bradley
Reagan@paramount-properties.co.uk
0207 644 2312
150 West End Lane
West Hampstead
London
NW6 1SD

After receiving a written complaint the Company will respond, confirming its position, either over the telephone within 7 days or in writing within 14 days.

If you are still not satisfied with the outcome, then you can direct your complaint to:

Spencer Lawrence
Spencerl@paramount-properties.co.uk
0207 644 2314
150 West End Lane
West Hampstead
London
NW6 1SD

In the event you wish to make a complaint regarding the sales service - then in the first instance please direct your complaint to:

Robert Lazarus
Robertl@paramount-properties.co.uk
0207 644 2311
150 West End Lane
West Hampstead
London
NW6 1SD

After receiving a written complaint the Company will respond, confirming its position, either over the telephone within 7 days or in writing within 14 days.

If you are still not satisfied with the outcome, then you can direct your complaint to:

Mark Greig
Markg@paramount-properties.co.uk
150 West End Lane
West Hampstead
London
NW6 1SD

Paramount are members of NAEA, ARLA and of The Property Ombudsman who can provide further redress if necessary.